1. Booking your Holiday

a) Your contract in respect of your holiday is made with African Safari Holidays (Pty) Ltd t/a African Safari Dream, registered in South Africa and all bookings are subject to these terms and conditions.

b) All bookings must be made through an authorised representative of the Company. In order to confirm our clients’ reservation, African Safari Dream requires the company booking form as well as a 30% deposit payment at the time of making your booking. Failure to do so will result in your reservation automatically being cancelled.

c) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice.

d) The balance of payment is due 8 weeks (60 days) prior to the start date of your itinerary. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit.

e) If you book within 60 days of your departure date payment must be made in full at the time of booking.

f) All special requests, such as dietary requirements, should be noted on the booking form.

g) The Company will provide the service as set out and confirmed in writing.

2. Price Policy

a) The Company is under no obligation to furnish a breakdown of thecosts involved in a holiday. b) The Company reserves the right to notify you of any increase in pricebefore accepting your booking.

c) Please note that should you have been quoted in foreign currency and wish to settle payment by means of a credit card, your quotation will be converted to South African Rand prior to the transaction being processed due to foreign exchange regulations by the South African Reserve Bank. The rate of exchange on the day that the transaction is processed will be used to determine the equivalent Rand amount with any resulting foreign exchange differences or bank charges being for the client’s account. The South African Reserve Bank prohibits South African companies from taking foreign credit card payments and keeping the payment in foreign currency. The payment has to be converted to South African Rand before it is credited to the recipient. Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the African Safari Dream bank account and that ALL bank charges are for the client’s account.

e) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.

3. Standard Cancellation Policy

Cancellation prior to 60 days of travel - Full 30 % deposit is forfeited
Cancellation less than 30 weeks prior to travel - 100% of total cost is forfeited

Please note: Notwithstanding the above, some Safari Lodges may charge a 100% cancellation fee for cancellations made less than 60 days prior to departure.

4. Our Responsibilities

a) The Company does not own or manage the accommodations, restaurants and other facilities used in conjunction with the tours arranged.

b) The Company is not responsible if you or any member of your party
suffer death, illness or injury. The Company will offer general assistance where appropriate.
c) The Company regret that no refund will be made on unused ticketswhere travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.

5. Your Responsibilities

a) We highly recommend all clients to subscribe to travel insurance covering cancellations or medical emergencies. b) Please note that anyone traveling to Southern Africa must have two consecutive blank pages in their passport which lie side by side when the passport is open. In addition, a parent traveling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be certified by the police.
c) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
d) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects.

6. Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.

7. Data Protection Act

It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspectduring the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfil the Company’s contract to you.